Last updated: 15 December 2025

Thank you for shopping with Perfume Trading Limited (“we”, “us”, “our”). This Shipping Policy explains how we process, dispatch, and deliver wholesale orders placed on perfumetrading.co.uk.

Note: Delivery times are estimates and may vary due to carrier delays, peak seasons, weather, or other circumstances outside our control.

1) Shipping Carriers

We deliver orders using:

  • DPD

  • Royal Mail

Carrier selection depends on parcel size/weight, destination, and service availability.

2) Order Processing Time

  • Orders are typically processed within 1–2 working days.

  • Working days are Monday to Friday (excluding UK public holidays).

  • During busy periods (sales, holidays, promotions), processing may take slightly longer.

Once your order is dispatched, you’ll receive a confirmation email (and tracking details where available).

3) Delivery Time (After Dispatch)

After dispatch, delivery typically takes 3–5 working days.

This is an estimate, not a guarantee. Carrier delays can happen and are outside our control.

4) Shipping Rates

Shipping charges are calculated at checkout based on:

  • destination,

  • parcel weight/size,

  • and selected service (where applicable).

Any shipping promotions (if offered) will appear automatically at checkout.

5) Tracking

  • Tracking is provided when available depending on the chosen courier/service.

  • If you don’t receive tracking, contact us and we’ll help.

Email: sales@perfumetrading.co.uk

6) Delivery Address & Responsibility

Please ensure your delivery address is accurate and complete at checkout, including:

  • business name (if applicable),

  • unit/flat number,

  • correct postcode,

  • contact phone number.

If an order is delayed, returned, or lost due to an incorrect/incomplete address provided by the customer, we may not be able to refund shipping costs and reshipping may require an additional fee.

7) Missed Deliveries / Failed Delivery Attempts

If delivery is attempted but cannot be completed (e.g., no recipient available, access issues), the carrier may:

  • re-attempt delivery, or

  • hold the parcel for collection, or

  • return it to us.

If the parcel is returned due to failed delivery attempts, reshipping costs may apply.

8) Damaged Parcels in Transit

Please inspect your order immediately upon delivery.

If your parcel or items arrive damaged, you must:

  1. Notify us within 24 hours of delivery

  2. Send clear photos/videos of:

    • outer packaging and label,

    • internal packaging,

    • the damaged item(s)

Email: sales@perfumetrading.co.uk

Claims reported after 24 hours may not be eligible for compensation as we may be unable to verify transit damage.

9) Lost or Delayed Parcels

If your tracking shows no movement for an unusual period or delivery exceeds the estimated timeline:

  • Contact us with your order number and we will investigate with the courier.

  • Couriers may require a short investigation window before a parcel is declared lost.

If confirmed lost, we will offer (where appropriate):

  • a replacement shipment, or

  • a refund (subject to stock availability and investigation outcome).

10) International Shipping (If Applicable)

If international shipping is enabled on our store:

  • Delivery times vary by destination.

  • You may be responsible for customs duties, taxes, and import fees charged by your country.

  • Customs processing may cause delays outside our control.

(If you want, I can tailor this section to the exact countries you ship to.)

11) Contact Us

Perfume Trading Limited

📧 Email: sales@perfumetrading.co.uk

📞 Phone/WhatsApp: +44 7460 440702

🏢 Address: Unit 1, Green Lane Industrial Estate, Bordesley Green, Birmingham, England, B9 5QP